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General Enquiries

Questions about products, courses, memberships, or anything at all — we are here.

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Orders & Returns

Issue with an order, a download, or a return — we will make it right within 24 hours.

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Partnerships

Brand partnerships, collaborations, and aligned business enquiries — only those that match our values.

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The Mother Earth Fund

Questions about our 10% Earth pledge, donation partners, or quarterly impact reports.

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We respond to every message within 48 hours.


Shipping & Returns

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Straightforward policies, no small print surprises. If something is not right, we fix it.

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Delivery Times

Orders are processed within 2 business days. Domestic delivery typically takes 5–10 business days. International orders take 10–21 business days. A tracking link is sent once your order ships.

Returns & Refunds

Vault pieces — 30-day return window if damaged, defective, or significantly different from described. Digital products — 30-day money-back guarantee, no questions asked. Inner Alignment — full 30-day refund. Membership — cancel anytime.

How to Return

Use the contact form above and select Return Request as your subject. Include your order number and a brief description. We will respond within 24 hours and guide you through the rest.

Need more detail? Full policy terms are available on the Legal page.


Common Questions

Find Your Answer

If you do not find what you need here, send us a message above — we would love to hear from you.

General
What is LoveILoveAll?+

LoveILoveAll — LILA — is a conscious living brand built around three pillars: Love of Self, Love of All, and Love of Mother Earth. We create courses, community, and products for people who are ready to do the inner work and live with more intention.

Who is Ru?+

Ru is the founder of LoveILoveAll — a first-generation Sri Lankan immigrant who grew up in Tampa as an only child and built this movement from a deep conviction that every human being has extraordinary potential. His story is the foundation of everything we do. Read his full story.

What does the 52 Sigil mean?+

The 52 Sigil is LILA's living symbol — the 5 and the 2 drawn in relation to each other reveal a heart in the negative space between them. It carries the philosophy of reflection, relationship, and the truth that what we carry within shapes the world we help create. Learn the full story.

What does 10% to Mother Earth mean?+

Ten percent of every LILA sale is donated across five environmental causes — split 2% each. This is not a marketing line. It is a commitment that has been in place since day one. See where the money goes.

Orders & Shipping
How long does delivery take?+

Orders are processed within 2 business days. Domestic delivery typically arrives in 5–10 business days. International orders take 10–21 business days. You will receive a tracking link by email once your order has shipped.

Do you ship internationally?+

Yes. We ship to most countries worldwide. Shipping rates and estimated times are calculated at checkout based on your destination.

I have not received my tracking information. What should I do?+

Tracking information is sent by email once your order ships, usually within 2 business days of your order. Check your spam or promotions folder first. If you still cannot find it, send us a message above with your order number and we will look into it for you.

How do I start a return?+

Use the contact form above and select Return Request as the subject. Include your order number and a brief description of the issue. We respond within 24 hours and handle everything from there.

Inner Alignment — The Course
What is Inner Alignment?+

Inner Alignment is LILA's signature self-development course — a structured journey through the mental, emotional, physical, and spiritual pillars of conscious living. It is designed to help you return to yourself and build your life from truth, not fear. Learn more about the course.

Is the course self-paced?+

Yes, entirely. There are no deadlines, no live sessions to attend, and no pressure. You move through Inner Alignment at whatever pace serves you best — whether that is one module a week or one a day.

How long do I have access?+

Lifetime access. Once you enroll, the course is yours — including all future updates and additions. There is no expiry date.

What if I need support during the course?+

Every enrolled student can contact us directly by selecting Course Support in the form above. If you need help locating your materials or next step, we will guide you personally.

What is the refund policy for the course?+

If Inner Alignment is not right for you, we offer a full 30-day money-back guarantee — no questions asked. Contact us within 30 days of purchase and we will process your refund within 3–5 business days.

The Vault — Merchandise
What is The Vault?+

The Vault is LILA's merchandise collection. These are not fast-fashion pieces — they are intentional, quality items that carry the philosophy of the brand. Each release is produced in limited quantities and retired once sold out.

Are Vault pieces restocked?+

Most Vault releases are limited edition and are retired once they sell out. We do not restock to maintain the integrity of each drop. Follow us on social or stay connected through LILA updates to hear about new releases first.

How do I find my size?+

Each product listing in the Vault includes a detailed size guide. If you are between sizes, we recommend sizing up for a relaxed fit. If you are unsure, send us a message before purchasing and we will help you choose.

My order arrived damaged. What do I do?+

We are sorry to hear that. Contact us within 30 days using the form above, select Return Request, and include a photo if possible. We will send a replacement or issue a full refund — whichever you prefer.

Account & Access
What is Account Access?+

Account Access is the cleaner path we are building for Inner Alignment, Store purchases, and Vault support. It is meant to keep your relationship with LILA simple, organized, and easy to return to.

Is there a free option?+

Yes. LILA includes open pages, public teachings, and free ways to begin through Sacred Human, Truestory, Mother Earth, and selected Store resources. You do not need a purchase to start meeting the work.

How do I get help with access?+

If you purchased a digital offering, need course help, or have an order question, use the form above and choose the closest subject. We will guide you personally and make sure you reach the right place.

I identify as non-binary or gender-fluid. Where do I begin?+

You are welcome everywhere at LoveILoveAll. Start with the page, offering, or path that feels most aligned for your own growth. The standard is the same for everyone: live honestly and meet the work with sincerity.

10% of every sale goes to Mother Earth  ·  2% across 5 causes  ·  Learn more →